What you'll learn

Get knowledge on configuring processes
Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
CREATE TABLE IF NOT EXISTSs, Fields, Form Layouts, Views
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
Build Service Catalogs, Record Producers, Order Guides and Workflows
Create Reports and Dashboards
Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Other through Update Sets

Requirements

An idea about IT companies and Principles would be helpful but is not mandatory

Description

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

Get knowledge on configuring processes from scratch

Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

Comprehend the Admin activities in ServiceNow

Understand Basic ITSM Processes

Understand the Basic User Interface and Navigation in ServiceNow

CREATE TABLE IF NOT EXISTSs, Fields, Form Layouts, Views

Understand the core working of ServiceNow - Tables and Records

Create and Administer Users, Groups and Roles

Understand Different Types of Dictionaries/Fields

Import Data into ServiceNow Tables

Configure Application Menus and Modules

Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

Create Security rules (ACL) to restrict user access

Define Service Level Agreements in ServiceNow

Build Service Catalog Items, Record Producers and Order Guides

Build Workflow to automate processes.

Create different Reports and add them on to Dashboards in ServiceNow

Have a clear idea on Knowledge Management

Trigger Email Notifications and Events

Migrate Customizations from one instance to Other through Update Sets

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q&A section, I will surely respond :)

Who this course is for:

People who are looking for ServiceNow System Administrator Certification
Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
Those who are starting their career in ServiceNow

Homepage: https://www.udemy.com/course/servicenow-administration/

Download Part 01

Download Part 02

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