What you'll learn

An advanced understanding of service portal in ServiceNow

How to create widgets and leverage instance options

How to implement providers, dependencies, and templates

Service portal best practices

Requirements

An intermediate understanding of ServiceNow

An intermediate understanding of javascript

A basic understanding of AngularJS

A basic understanding of HTML & CSS

Description

Description

Service Portal can be a challeg application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.

In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!

We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.

Prerequisites

A strong understanding of ServiceNow

javascript

AngularJS

Course Outline

The Complete Guide to Service Portal in ServiceNow will cover the following topics:

The history of Service Portal

Exploring the out-of-box Service Portal

The anatomy of a portal

Service Portal tools such as the Widget Editor

Widgets and their components

Widget instance options and the option schema

The page and widget lifecycle

Client and server-side development

AngularJS directives

Templates, providers, and dependencies

Leveraging script includes within Service Portal

Embedding widgets

Communicating between widgets

The record watch API

How to theme a portal

SCSS variables

Page route maps

Search and search sources

Announcements

Building a new portal

And much more!

Who this course is for:

ServiceNow Administrators

ServiceNow Developers