Published 3/2023MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 856.50 MB | Duration: 0h 44m
Preparing Yourself for Difficult Conversations and Learning How to Confront Conflict Successfully What you'll learn Restate the causes, signs, and tips to handle emotional factors that impact a difficult conversation Employ active listening, communication, and rapport building tips for effectively handling difficult conversations Describe how to manage strong emotions of self, from others, and coping strats for emotional situations List strats for effective negotiation Summarize approaches and barriers to conflict resolution Develop a plan for ongoing improvement with handling difficult conversations and effective confrontations Requirements Be open minded to learning techniques for better self management and management of others when facing difficult conversations Description Have you ever found yourself dreading a difficult conversation or confrontation withsomeone? It's a natural response, as these situations can be uncomfortable and evenanxiety-inducing. However, it's important to be equipped with the tools and strats tohandle these situations effectively.In this day and age, it's more important than ever to be able to navigate difficultconversations and confrontations, whether it's in your personal or professional life.Whether it's addressing a sensitive issue with a colleague or having a heart-to-heartconversation with a loved one, learning how to handle these situations can make all thedifference in the outcome.The more we try to avoid difficult conversations and confrontations, the more likely theyare to escalate. That's why it's essential to be prepared when entering such a situation.Fortunately, this course is here to help you equip yourself with the tools and mindsetnecessary to navigate these tough conversations with confidence and success.This course was created for anyone who wants to master the art of handling difficultconversations and confrontations. This skill or lack thereof can have major impacts on all important relationships in one's life.So no matter your background or experience level,this guide is designed to help you become a more confident and successfulcommunicator. I'm eager to get started. So let's dive right in! Overview Section 1: Introduction Lecture 1 Introduction Section 2: Module 1: Understanding Difficult Conversations Lecture 2 Lesson 1: Root causes of difficult conversations Lecture 3 Lesson 2: Recognizing the signs of a difficult conversation Lecture 4 Lesson 3: Understanding how emotions impact conversations Section 3: Module 2: Active Listening and Communication Lecture 5 Lesson 1: Importance of Active Listening Lecture 6 Lesson 2: Verbal and Non Verbal Communication Lecture 7 Lesson 3: Building Rapport and Trust Section 4: Module 3: Managing Emotions Lecture 8 Lesson 1: Identifying and Managing Your Own Emotions Lecture 9 Lesson 2: Dealing with Strong Emotions from Others Lecture 10 Lesson 3: Coping Strats for Emotional Situations Section 5: Module 4: Negotiation and Conflict Resolution Lecture 11 Lesson 1: Strats for Effective Negotiation Lecture 12 Lesson 2: Approaches to Conflict Resolution Lecture 13 Lesson 3: Overcoming Common Barriers to Resolution Lecture 14 Lesson 4: Developing a Plan for Ongoing Improvement Section 6: Closing Lecture 15 What's Next Adults seeking ways to master the art of communicating more effectively during difficult or challeg conversations within social, family, and professional relationships HomePage:
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