Key skills you need to collect, analyse and communicate the numbers that drive your customer service or call center.

If you want to boost your skills in handling call center and customer service information, then 'Excel for Customer Service Professionals' is for you.

This course will show you step-by-step how to increase your efficiency and accuracy in collecting and analyzing data, creating forecasts and generating clear, meaningful charts and reports.

Based on over ten years of practical classroom and on-the-job training sessions, the course segments and examples are especially designed for professionals working in a customer service or call center environment: supervisors, managers, team leaders and resource planners.