The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency. Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.

Topics include:
* Understanding subject, greeting, and signature etiquette
* Using CC, BCC, and Reply All
* Text messaging etiquette
* Writing business letters
* Leaving voicemail
* Understanding what to say over the phone

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