In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend. http://rapidgator.net/file/2a6264decdd235dd1d9761ee11889922/Efflisteningld.part1.rar.html http://www.nitroflare.com/view/E211A0AEB00544C
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* Empathizing
* Avoiding distractions and the feeling of being overwhelmed
* Clarifying your role
* Using attentive nonverbal cues
* Paraphrasing what was said
* Matching emotions and mirroring
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