Customers want value. Companies want productivity. The solution: streamlined operations, from manufacturing to delivery. In this course, Arizona State University senior lecturer Eddie Davila shows how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation. In this course, he covers all aspects of operations management, including inventory forecasting and management, purchasing decisions, managing waiting lines, quality control, and business processes.

• Introduction
• 1. Introduction to Operations
• 2. Managing Inventory Basics
• 3. Making Products and Services
• 4. Managing Waiting Lines Basics
• 5. Quality Control Basics
• 6. Operations at the Office