https://www.udemy.com/course/summarization-and-escalation-of-zendesk-tickets-with-chatgpt/

Harness the power of AI to take your customer service to the next level!  You'll learn to augment Zendesk Support by integrating it with Power Automate, ChatGPT and Teams to improve productivity and surface issues earlier so that they can be addressed proactively before causing customer dissatisfaction.   And when tickets do escalate, provide meaningful insights to your leadership team via Teams so that decisive action may be taken before further damage is done.

You'll learn best practices for using Power Automate and get your creative juices flowing to develop even more useful tools for your customer service organization to thrive and flourish in an environment continually challenged by doing more with less and learning how to embrace the wealth of productivity gains that await the brave early adopters of this fascinating field of large language models and artificial intelligence.

 

Welcome to “Mastering Customer Service Automation: Zendesk, ChatGPT, Power Automate & Teams Integration” - a comprehensive course designed to revolutionize your customer service operations. This course is perfect for customer service agents, leadership team members, and anyone interested in enhancing their customer service skills using cutting-edge technology.

In this course, you’ll learn how to integrate Zendesk Support, ChatGPT, Power Automate, and Microsoft Teams to create an efficient, automated customer service workflow. You’ll discover how to generate on-demand ticket summaries as private comments, providing crucial insights such as the duration a ticket has been open, unanswered customer queries, customer sentiment, and recommended next actions.

We’ll delve into the power of ChatGPT, exploring how it can be leveraged to understand customer sentiment and assist in formulating appropriate responses. You’ll learn how to use Power Automate to automate routine tasks, freeing up valuable time to focus on complex customer queries. We’ll also cover the integration of Microsoft Teams, enabling seamless communication and collaboration within your customer service team.

One of the highlights of this course is a deep dive into Power Automate Cloud. You’ll learn best practices for using this powerful tool, from creating efficient workflows to handling exceptions and errors.

By the end of this course, you’ll have a solid understanding of how to integrate and utilize these tools to enhance your customer service operations. You’ll be equipped with the skills to provide faster, more effective responses to customer queries, leading to improved customer satisfaction and loyalty.