Language: English (US)

AWS - Amazon Connect - Cloud Contact Center - Public cloud customer contact center

https://www.udemy.com/course/aws-amazon-connect/

Master Course of Amazon Connect

Unlock the full potential of customer engagement and contact center management with our comprehensive Master Course of Amazon Connect. Tailored for professionals seeking mastery in cloud-based contact center solutions, this advanced program is designed to empower participants with the skills and knowledge needed to revolutionize customer interactions and streamline service delivery. Delve into the cutting-edge features of Amazon Connect, Amazon Web Services' cloud contact center service, and emerge as a proficient architect of scalable and customer-centric contact center solutions.

This Master Course encompasses a deep dive into the core functionalities of Amazon Connect, guiding participants through the process of designing, implementing, and optimizing contact center experiences. Explore advanced topics such as natural language understanding (NLU), sentiment analysis, and integration with other AWS services to create a seamless, omnichannel customer experience. Learn to leverage analytics and reporting tools to gain actionable insights, enhancing operational efficiency and customer satisfaction.

Through hands-on labs, real-world case studies, and collaborative projects, participants will gain practical experience in configuring contact flows, implementing interactive voice response (IVR), and integrating third-party applications for a customized and efficient contact center environment. Whether you are a contact center professional, IT manager, or solution architect, this Master Course equips you with the expertise to harness the full capabilities of Amazon Connect and elevate your organization's customer service strategy to unparalleled heights. Join us on this transformative journey and become a master of Amazon Connect, reshaping the future of customer engagement !

In this master course, you can learn 5 topics

1. Introduction and Importance of Amazon Connect

2. Features of Amazon Connect

3. Capabilities of Amazon Connect

4.  Amazon Connect and Remote Contact Center Agents

5. Amazon connect and Business benefits