What you'll learn

Minimize problem duration

Standardize troubleshooting procedure

Practice efficient problem identification

Technical deduction and isolation exercises

Requirements

Minimum of 2 years technical support experience

Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience

Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE

Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

Who this course is for

IT Managers

IT Professional

Technical Trainers

Enterprise IT Analyst

Call Center IT Analyst