What you'll learn

Successfully pass the Service Cloud Certification Exam

Identify areas where you need to spend more time studying

Better understand Service Cloud solution design

Requirements

None

Description

This course will help you to pass the Service Cloud Consultant Salesforce Certification exam. Prepare to be challenged by 40 sample test questions with video explanations of the correct and incorrect answers. These questions are designed to be tougher than the real exam, so once you master these questions, you can take the real exam with confidence.

Take this course if:

You are preparing for the Salesforce Service Cloud Certification Exam

You want to save study time and only focus on areas where you need help

You want to prep with an instructor who wrote and edited questions on the actual exam

Prerequisites:

Salesforce Administrator Certification - Required to get the certification and to understand this course

Understanding of Salesforce terminology - If you don't know what a workflow rule is, you are not ready for this course.

Some experience configuring Service Cloud functionality and familiarity with features

Course Format:

This course is organized to match the Salesforce-published exam study guide. We walk through sample questions grouped by each of the topic areas in the study guide:

Industry Knowledge

Case Management

Solution Design

Interaction Channels

Knowledge Management

Implementation Strategy

Contact Center Analytics

Integration and Data Management

Who this course is for:

This course is meant for people with some previous Salesforce experience who want to earn the Salesforce Service Cloud Consultant certification

This course is not an introduction to Salesforce.com. If you are not a certified Salesforce Administrator, you will likely not understand this course.