What you'll learn

The fundamentals of business writing

How to determine purpose and understand audience

The three steps of the writing process

The importance of grammar and tone

How to proof and edit a message

Requirements

N/A

Description

In today's dynamic professional landscape, effective communication stands as a cornerstone, particularly with the increasing reliance on digital mediums such as email and written communication. This holistic course amalgamates two indispensable facets of proficient professional communication: mastering business writing and refining workplace communication skills.Participants embark on a journey through the foundational principles of business writing, where they learn to discern the objectives of their communications and tailor messages adeptly to suit their intended audience. Through a structured approach encompassing meticulous planning, drafting, and thorough revision, learners are empowered to infuse their written correspondence with clarity, precision, and professionalism.Furthermore, the course underscores the critical importance of grammar and tone in fostering reader engagement and maintaining a high level of professionalism. Practical exercises focusing on editing and proofreading further refine participants' skills, ensuring that their communications consistently reflect an exceptional standard of quality.Armed with these invaluable skills, participants gain the confidence and proficiency to tackle a diverse array of workplace writing tasks. From crafting compelling emails to presenting proposals and policies with clarity and impact, this transformative course not only educates but also empowers individuals to influence decisions, advocate solutions, and make meaningful contributions to organizational culture.Instructor: Lisa Donnelly

Overview

Section 1: Business Writing

Lecture 1 Introduction

Lecture 2 The Fundamentals of Business Writing

Lecture 3 Determining the Purpose

Lecture 4 Knowing your Audience

Lecture 5 The Writing Process

Lecture 6 Utilizing Grammar and Tone

Lecture 7 Editing and Proofreading

Lecture 8 Business Writing Recap

Section 2: Listening Skills

Lecture 9 Introduction

Lecture 10 Active Listening

Lecture 11 Showing You're Interested

Lecture 12 Responding with Empathy

Lecture 13 Keeping the Conversation Going

Lecture 14 Listening Skills Recap

Section 3: Business Writing Assessment

Anyone writing documents or emails in a business setting.