Are you sending emails and texts every day? According to one research, the average person can send up to 52 or more texts daily. At work, the average person can send and receive nearly 121 emails each day, according to another. Did you know that between 2020 and 2022, the percentage of virtual meetings skyrocketed from 48% to 77%.

In this Effective Communication Tactics for the Modern Workplace course, learn to craft expert email honed to your audience. Effectively manage the Microsoft Outlook platform to find what you need and send professional and effective email messages.

When sending instant messages, explore using chats to manage short-term projects and utilize tools like status in Microsoft Teams to communicate effectively with co-workers. Manage your conversations to share files and even schedule a Teams meeting directly from a chat.

Discover tools to make your virtual meetings collaborative and effective with breakout rooms, polls, and real-time captions. Set meeting options to ensure your virtual meeting experience runs how you want it to.

Bring the Viva Suite into MS Teams to build communities and participate in leadership opportunities through Viva Engage. With Viva Insights, gain a new understanding of how you work and take advantage of learning opportunities through Viva Learning.

In this course, students will learn how to:

• Craft professional emails for internal and external parties using the Microsoft Outlook platform tools.

• Set up professional email signatures, create out-of-office replies, and learn to search and organize your inbox effectively.

• Use status in Teams to know when co-workers are available to communicate with and to inform others of your availability.

• Create small group chats and use them to manage short-term projects by sharing files, scheduling meetings, and sharing critical communication.

• Bring collaborative elements into a Teams meeting like break out room, screen sharing, the Whiteboard app, live captions, and polls.

• Set the meeting options to control the virtual meeting experience and record meetings to share important information.

• Bring Viva into MS Teams to create a connection in the workplace.

• Use Viva Connect to bring users closer to the organization and Viva Engage to build community and shared events.

• Utilize Viva Insights to better understand how you work and provide praise and feedback to co-workers.

• Embrace learning opportunities with Viva Learning by attending virtual courses inside Microsoft Teams.