Hotel Management Strategic Operations
Published 6/2023
Created by Eric Yeboah
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 60 Lectures ( 3h 38m ) | Size: 4.8 GB
What you'll learn Key operational areas of hotel management Ultimate hotel operations How to improve a hotels operational efficiency Hotel inventory management Effective hotel lead generation tips to increase room bookings How to master hotel room selling Proactive ways to combat hotel credit card fraud Benefits of customer relationship management in the hospitality industry Requirements No special requirement Desire to understand hotel operations Seeking knowledge in the hospitality industry Description There is strong competition in the hotel industry. Modern hotel operations covers day to day hotel operations such as housekeeping, maintenance, catering, and front desk duties to booking and employee management, to ensure that every stages of the customer experience is properly taken care of from booking to check-in and check-out. The ultimate goal is to satisfy the customer for repeat business. In management building good relationship with hotel staff is very important. Communication from the bottom up is essential in any business. When your employees are well taken care of by management they perform better and treat customers very well too. Dealing with strong and credible suppliers is key in the hotel industry because it helps to avoid unnecessary shortage that can harm the reputation of the business.All the best hotels l know are very careful about their financial management because poor handling of finances mostly are some of the causes of bad hotel management. Hotel owners should employ a competent persons to handle the company finances. Currently technology has change the shape of the hotel business, its always advisable for hotel management to use the current technologies that give best performance and delivery of service to clients.
Hotel_Management_Strategic_Operations.part1.rar - 995.0 MB Hotel_Management_Strategic_Operations.part2.rar - 995.0 MB Hotel_Management_Strategic_Operations.part3.rar - 995.0 MB
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