Understand what influence is and how to persuade different types of people

What you'll learn
The journey to better influence and the importance of self awareness to determine where you are and what you need to improve
Key listening skills and how that helps with engagement and rapport
How to adapt your communication style and how that can persuade your audience
Tips on persuasion and influence in common communication scenarios
Handling difficult people and conversations

Requirements
Students who will benefit most from this course will be those who already have had at least a couple of years experience working cross functionally and those who can appreciate the context of a technology department.

Description
Relationship Management is a core skill for anyone who needs to interact with people to get the job done. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to unlock the code of Effective Relationships to do so. Influence is one of the keys that unlock that code. This course is the third in a series of courses that cover our “VITAR” framework. The course includes:What is a InfluenceInfluencing skillsPersuading different personality typesDealing with difficult people and conversations.To understand where this course fits into the Relationship Management Series, Search for the FREE course in Relationship Management / Overview by Jon Baxter.Benefits of applying the VITAR Framework workshop techniques:Become a Trusted AdvisorPosition your team towards this TRUSTED goalRecognise the fundamental principlesCheck-in with your influencing behavioursUnderstand AND practice "soft skills"Enable Clearer Communications.Manage expectations consistentlyAdjust your style of engagementStart with your audience's challenges in mindEarly and Senior EngagementAccess Decision Makers earlier in the evolution of ideas based on trust and credibility.Inspire confidence to deal with Senior StakeholdersGain Role ClarityBest practices for enabling relationship managementClarify a colleague's contributionHold people to account.