CreativeLive - What to Say When…Tips and Scripts for Tricky Situations at Work
It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.
In this class, you’ll learn how to:
- Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
- Avoid miscommunication when possible and recover from it when you can’t.
- Go from people-pleaser to self-respecting professional.
- Know the right thing to say at the right moment.
- Take time to assess the situation before making your response.
- Know when to speak and when to stay quiet.
- Decide whether a written or a verbal response is more appropriate.
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