Written and verbal communication skills are a big part of good manners. Every email you send, voice message you leave and conference call you attend provides you with an opportunity to shine or stumble.

In this class, you’ll learn how to:

 

• Avoid the most common writing mistakes in both content and character.
• Make your communications polished without seeming too stiff or formal.
• Write a great thank-you note.
• Choose between public and private communication.
• Use email and smartphones effectively and courteously.
• Host and participate in conference and video calls.