When we talk about good communication skills, we usually focus on how we speak—our tone, stance, confidence, and ability to effectively convey our message. But communication is a two-way street. Just as important is our ability to listen.

In this class, you’ll learn how to:

 

• Avoid being misunderstood, misconstrued and on “the ladder of inference.”
• Overcome the barriers to being an active listener.
• Use visual cues such as nodding and smiling to demonstrate listening.
• Respond to your interlocutor with eye contact and nonverbal sounds.
• Focus fully on the what’s being said and not get distracted.
• Have the right posture to convey active listening.