Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.

Topics include:

Diagnosing the causes of PC issues

Troubleshooting hardware and software

Performing startup and system restore steps

Accessing the Task Manager

Using the Registry Editor

Fixing Windows

Checking and freeing storage

Fixing common printer issues

Troubleshooting audio

Restoring network connectivity