The vital role of vividness, focus, "anchors," and stereotypes. The importance of Halo, Cocktail Party, and Lake Wobegon effects. Marketing lessons from black holes, grocery lists, the Hearsay Rule, and the fame of the Matterhorn. Dozens of proven yet consistently overlooked ideas for research, presentations, publicity, advertising, and client retention . . . and much more. Based on the author's twenty-five years of experience with thousands of business professionals, this book delivers its wisdom with unforgettable and often surprising examples—from Federal Express, Citicorp, and a growing Greek travel agency to an ingenious baby-sitter and the colors of oranges and lemons. The first guide of its kind, Selling the Invisible will help anyone marketing a service, a product, or a career. Read it, and you almost certainly will understand why it's considered one of the best books on business ever written.