English | 2023 | ISBN: 1804613223 | 402 pages | True EPUB | 10.21 MB

Packed with practical examples, case studies, and proven recommendations, this handbook helps you manage enterprise-grade Salesforce programs

Key Features

Explore the end-to-end Salesforce implementation lifecycle with templates and practical examples

Discover common issues and strats for mitigation and prevention

Work with checklists to assess the state of your Salesforce implementation in each phase

Purchase of the print or Kindle book includes a free PDF eBook

Book Description

With ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors.

The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you'll understand how to define the vision and nature of your project, detee your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework.

As you progress, you'll gain insights on the necessary activities, milestones, and common issues faced in salesforce implementation, along with strats to mitigate them. At the end of each section, you'll find evaluation checklists to assess the state of your Salesforce implementation.

By the end of this book, you'll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI.

What you will learn

Discover the critical activities in Salesforce implementation

Address common issues faced in implementing Salesforce

Explore appropriate delivery methodology

Understand the importance of a change management strategy

Govern Salesforce implementation through all its phases

Gain insights on key activities in the continuous improvement phase

Leverage customer 360 for analytics, AI and automation

Who this book is for

This book is for salesforce consultants, architects, project/program managers, delivery leaders for salesforce implementation, or product owners- planning to implement Salesforce or already implementing Salesforce for their organizations.

If you are switching to a role in salesforce development, this book will act as a guide on what to expect on the job and how to ace it. Familiarity with basic business, CRM, and project management concepts is required.