English | November 16th, 2018 | ISBN: 1633936953, 1633936937 | 237 Pages | EPUB | 0.95 MB

The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating ah-ha moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization”from the newbie part-time employee, to the corporate CEO.