Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits-Service Level Standards (Fokus Dienstleistungsmarketing) (German Edition)

431 pages | German | ISBN-10: 3835009176 | ISBN-13: 9783835009172

https://www.amazon.com/dp/3835009176

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