Over this course, you'll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

Description

Topics covered are as follows:

DeviceManager

Windows Update

User Account Control (UAC)

NetworkConnectivity

Windows Registry

Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported byMicrosoft, and should also be of use to anyone who is still on Windows XP as well.

• IT Helpdesk and Support Technicians

Course content

• Introduction
  • Introduction
• Device Manager Common Issues
  • Device Manager Overview
  • Installing & Updating Drivers
  • Managing & Troubleshooting Devices
• Windows Update Common Issues
  • Windows Update Overview
  • Resetting the SoftwareDistribution Folder
• User Account Control (UAC) Common Issues
  • User Account Control (UAC) Overview
  • UAC Issues with Older Applications
• Network Connectivity
  • Network Connectivity - DNS
  • Network Connectivity - IPv6
  • Network Connectivity - Netsh
  • Network Connectivity - Multiple Interfaces
• Windows Registry
  • Windows Registry - Overview
  • Windows Registry - Profile Issues
  • Windows Registry - Uninstall Issues