The role of information technology (IT) in organizations has changed dramatically. While historically the role of IT departments has been to support business functions, now they can make their organizations more productive than before. IT professionals are responsible for everything from hardware and networking to social media and data analytics. These technology trends require every organization to take a proactive approach to IT.

• Introduction
• 1. Analyze the IT Function
• 2. Redefining the IT Role
• 3. Changing the Organizational Conversation