by Jeff Havens | Released December 2015 | ISBN: 9780134464749

The fast, fun, and complete video guide to becoming more professional -- and more successful! DescriptionWe've all been students, but nowhere in our formal education were we taught how to work with others or make successful connections… skills which are absolutely critical to our professional success. Jeff Havens's Professional Excellence fills that gap,bringing together crucial knowledge anyone can use to excel. If you want to be the best you can be—or help your employees do the same -this complete video course is exactly what you need. One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute—and never forget his crucial takeaways. In 35 minutes of powerfully compelling video, Havens shows how to behave appropriately at work… be more positive, avoid inappropriate conversations, and use nonverbal communication more effectively… use technologies like the Internet, email, and speakerphones appropriately… make business contacts, meet groups of people, and network more successfully. There's never been a faster, better route to outstanding performance: just watch! About the InstructorA former teacher and stand-up comedian, Jeff Havens has become one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com. Skill LevelBeginnerIntermediateWhat You Will LearnHow to identify appropriate and inappropriate workplace practices and behaviorsWhat topics to avoid in conversations at workHow to be more positive and use nonverbal communication more effectivelyHow to develop successful working habits for maximum productivityHow to use the Internet, email, and speakerphones appropriatelyHow to create more opportunities for business and career advancement through successful networkingHow to meet groups of people without becoming intimidatedWho Should Take This CourseFor everyone starting out in any workplaceFor people who want or need to improve their professionalism and performanceFor every HR professional, senior leader, coach, trainer, or mentor who wants to help employees succeedCourse RequirementsNo experience requiredTable of ContentsIntroductionDiscover how these videos will help you become more professional, and how you can use them most effectively.Part 1: Office Etiquette and BehaviorLearn how to avoid unprofessional behaviors such as discussing controversial topics, shouting, negativity, and gossip. Part 2: Proper Use of TechnologyLearn how to use the Internet, email, speakerphones, and smartphones appropriately—and how not to use technology at work. Part 3: Successful Networking TechniquesLearn how to network effectively for professional advancement: introduce yourself to new people, shake hands, meet groups, exchange business cards, and follow up afterwards. ConclusionReview your powerful new skills for achieving professional excellence. Show and hide more

1. Professional Excellence Video Series
   • Episode 1: What (Not) To Talk About at Work! 00:02:43
   • Episode 2: Shouting, Rampant Negativity, and Other Terrible Ideas! 00:03:54
   • Episode 3: Gossip: For People Who Don't Want Friends 00:02:38
   • Episode 4: Meetings Aren't Actually for Texting. Sorry! 00:06:01
   • Episode 5: How to Use the Internet for Good and Not Evil 00:01:41
   • Episode 6: How to Use Email So That People Don't Want to Hurt You 00:04:07
   • Episode 7: The Speakerphone: Why Talk When Shouting Will Do! 00:01:24
   • Episode 8: Various Ways to Succeed (and Fail) at Introductions 00:05:12
   • Episode 9: How to Shake Someone's Hand 00:02:43
   • Episode 10: Meeting Groups of People 00:01:28
   • Episode 11: Exchanging Business Cards, Following Up, and Networking Events 00:03:11
Show and hide more