Oreilly - Customer Service in a Crisis

by René Carayol | Released September 2012 | ISBN: 32562HBR4402AV

https://www.oreilly.com/library/view/customer-service-in/32562HBR4402AV/

René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. Show and hide more

1. Customer Service in a Crisis 00:02:34
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