Oreilly - When to Disappoint Your Customers

by Frances Frei | Released July 2012 | ISBN: 32562HBR4280AV

https://www.oreilly.com/library/view/when-to-disappoint/32562HBR4280AV/

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires. Show and hide more

1. When to Disappoint Your Customers 00:05:25
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