Oreilly - Turn Customers into Promoters

by Fred Reichheld | Released December 2011 | ISBN: 32562HBR4234AV

https://www.oreilly.com/library/view/turn-customers-into/32562HBR4234AV/

Fred Reichheld, fellow and founder of the loyalty practice at Bain & Company, explains how Apple builds loyalty. Show and hide more

1. Turn Customers into Promoters 00:02:50
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