Lynda - Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts
The Putting ITIL® Into Practice series is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts.
Table of Contents
Introduction1. ITIL Foundation Concepts2. Seven Ways to Apply ITIL Foundation Concepts3. Apply: Real-World Examples4. Apply: Services and Service Management5. Apply: Service Management Lifecycle Concepts6. Apply: Service Management Terminology and Key Principles and Models7. Apply ITIL Foundation Processes8. Apply ITIL Foundation Functions9. Apply ITIL Roles10. Apply Service Management Technology and ArchitectureConclusion
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