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Lynda - Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts
Categories: Tutorials
Lynda - Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts - 661765
Lynda - Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts
The Putting ITIL® Into Practice series is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts.


Table of Contents

  • Introduction
  • 1. ITIL Foundation Concepts
  • 2. Seven Ways to Apply ITIL Foundation Concepts
  • 3. Apply: Real-World Examples
  • 4. Apply: Services and Service Management
  • 5. Apply: Service Management Lifecycle Concepts
  • 6. Apply: Service Management Terminology and Key Principles and Models
  • 7. Apply ITIL Foundation Processes
  • 8. Apply ITIL Foundation Functions
  • 9. Apply ITIL Roles
  • 10. Apply Service Management Technology and Architecture
  • Conclusion

    • Lynda - Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts


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