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Lynda - Phone-Based Customer Service
Categories: Tutorials
Lynda - Phone-Based Customer Service - 456350
Lynda - Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.


Table of Contents

  • Introduction
  • 1. Build Rapport over the Phone
  • 2. Exceed Expectations over the Phone
  • 3. Solve Problems over the Phone
  • Conclusion

    • Lynda - Phone-Based Customer Service


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