About This Class

Join UserTesting's Janelle Estes for a straightforward look at how to gain smart, useful feedback about how users experience your product, service, or business.

What: Understanding your users' experience - behaviors, attitudes, and perceptions - helps you gain gain user empathy, see new opportunities for change, and prioritize product improvements. But: how do you gain that understanding? This 45-minute gives you an approach for 4 popular research methods so that you can truly understand your product's user experience.

Key lessons include:

Who: This class is ideal for everyone involved in crafting great customer experiences: product managers, marketing managers, community managers, designers, and entrepreneurs.

Why: You'll gain a richer understanding of user feedback methods so that you can make smarter, more strategic decisions about the future of your business.

_________________

Explore more Skillshare classes by the experts and strategists at UserTesting, a user experience research platform for fast, real-time feedback.