In this course, Gini von Courter dives into administering a Microsoft Dynamics 365 enterprise account for customer engagement. Gini begins the course with an exploration of a newly installed Dynamics 365 environment and a walkthrough of the common configurations and settings. Gini goes on to discuss the tasks and functions required to administer and refine Dynamics 365 for Customer Engagement in an organization.

• Introduction
• 1. Get Started with Dynamics 365 Administration
• 2. Manage Licenses, Subscriptions, and User Accounts
• 3. Manage Security
• 4. Manage Instances
• 5. Administer the Organization
• 6. Audit and Monitor Storage
• Conclusion