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Lynda - Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting - 645047
Lynda - Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.


Table of Contents

  • Introduction
  • 1. Setting Up and Configuring a Mobile Device
  • 2. Configuring Network and Internet Connectivity
  • 3. Local Computer Security Threats and Best Practices
  • 4. Online Security Threats and Best Practices
  • 5. Computer Maintenance and Management
  • 6. Computer Troubleshooting and Problem-Solving
  • Lynda - Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting


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