Lynda - Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Lynda - Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.

https://www.lynda.com/IT-Infrastructure-tutorials/Help-Desk-Handbook-End-Users-Mobile-Networking-Security-Troubleshooting/645047-2.html

Introduction

1. Setting Up and Configuring a Mobile Device

2. Configuring Network and Internet Connectivity

3. Local Computer Security Threats and Best Practices

4. Online Security Threats and Best Practices

5. Computer Maintenance and Management

6. Computer Troubleshooting and Problem-Solving

Table of Contents

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