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Lynda - Customer Service: Serving Internal Customers - 630599
Lynda - Customer Service: Serving Internal Customers
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.


Table of Contents

  • Introduction
  • 1. Build Positive Workplace Relationships
  • 2. Exceed Expectations
  • 3. Solve Problems
  • Conclusion
  • Lynda - Customer Service: Serving Internal Customers


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