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Lynda - Customer Service: Problem Solving and Troubleshooting - 616661
Lynda - Customer Service: Problem Solving and Troubleshooting
Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.


Table of Contents

  • Introduction
  • 1. A Two-Step Approach to Commonsense Customer Service for Most Situations
  • 2. Critical Customer Service Problem-Solving Skills
  • 3. Critical Troubleshooting Skills
  • 4. Final Thoughts
  • Conclusion
  • Lynda - Customer Service: Problem Solving and Troubleshooting


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