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Lynda - Customer Service Mastery: Delight Every Customer - 5040391
Lynda - Customer Service Mastery: Delight Every Customer
When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences.


Table of Contents

  • Introduction
  • 1. What Is Customer Service?
  • 2. Ways to Generate Ideas, Part 1
  • 3. Ways to Generate Ideas, Part 2
  • 4. Ways to Generate Ideas, Part 3
  • 5. Ways to Generate Ideas, Part 4
  • Conclusion
  • Lynda - Customer Service Mastery: Delight Every Customer


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