by Christine Perfetti | Publisher: Infinite Skills | Release Date: May 2015 | ISBN: 9781771373982

In this User Research Fundamentals for Designers training course, expert author Christine Perfetti will teach you practical methods and techniques for gathering user feedback and conducting your own user research projects. This course is designed for the absolute beginner, meaning no experience with user research is required.You will start with an overview of UX research methods, then jump into learning how to plan a usability study. From there, Christine will teach you about user recruitment, task design, and how to build the prototype. This video tutorial also covers how to moderate a usability study, analyze the data, and communicate the study results. You will also learn about user interviews, including the logistics and interviewing tips, topics to cover, and data to collect. Finally, you will cover personas, expert reviews, diary studies, and Lean UX research techniques.Once you have completed this computer based training course, you will be fully capable of gathering your own user feedback and conducting usability tests, user interviews, expert reviews, and diary studies. Working files are included, allowing you to follow along with the author throughout the lessons.

1. Introduction
   • Introduction And About The Author 00:01:41
   • The Value Of UX Research 00:03:03
   • Course Overview 00:02:39
2. Overview Of UX Research Methods
   • Usability Testing Overview 00:03:06
   • Overview Of User Interviews 00:02:13
   • Personas 00:01:30
   • Expert Reviews 00:02:19
   • Diary Studies 00:02:16
   • Lean Research Techniques 00:02:12
3. Planning A Usability Study
   • Overview Of The Study Plan 00:03:48
   • Running The Planning Meeting With Stakeholders 00:14:34
   • Determine The Number Of Users To Test 00:07:32
4. User Recruitment
   • User Recruitment Overview 00:07:35
   • Determine Recruitment Criteria 00:10:38
   • Finding And Screening Participants 00:09:38
5. Task Design
   • Overview Of Task Design 00:06:33
   • Verb-Based Tasks 00:04:22
   • Scavenger Hunt Tasks 00:04:26
   • Best Practices For Task Design 00:04:13
   • Interview Based Tasks 00:06:47
   • Exercise - Creating Your Own Tasks 00:03:50
6. Building The Prototype
   • Low Fidelity Versus High Fidelity 00:07:54
   • Building Paper Mockups 00:04:46
7. Moderating A Usability Study
   • Overview And The Roles Of A Test Moderator 00:03:41
   • Overview Of A Usability Test Session 00:04:29
   • Pre-Test Briefing With Users And Observers 00:05:31
   • Running The Usability Test Session 00:08:20
   • Exercise - Practice Your Moderation Skills 00:02:54
8. Analyzing The Data
   • Performance Metrics 00:04:40
   • Observation Versus Inferences 00:12:20
   • Rolling List Of Observations 00:05:28
   • The KJ Technique - Prioritizing Data Findings 00:12:23
   • Exercise - Running A KJ Exercise 00:02:06
9. Communicating The Study Results
   • Success Factors For Communicating Results 00:06:23
   • Informal Methods - Email, Dashboard, Working Meetings And Integration With Bug Tracking System 00:04:22
   • Formal Methods - Workshop, Highlight Videos And Report 00:08:37
10. User Interviews
    • User Interviews - Overview And Benefits 00:05:08
    • Logistics And Interviewing Tips 00:06:37
    • Topics To Cover And Questions To Ask 00:05:06
    • Data To Collect 00:02:37
    • Exercise - Practice Your Interviewing Skills 00:01:51
11. Personas
    • Overview Of Personas 00:05:04
    • Analyzing The Data 00:06:32
    • Writing Persona Descriptions 00:03:21
    • Integrating Personas Into The Development Process 00:05:45
12. Expert Reviews
    • Expert Reviews Overview 00:08:48
    • Heuristic Evaluations 00:04:34
    • Expert Reviews Based On Design Principles And Patterns 00:04:25
    • Task Based Expert Reviews 00:10:32
    • Exercise - Conduct A Task-Based Expert Review 00:01:16
13. Diary Studies
    • Diary Studies Overview 00:03:56
    • Types Of Diary Studies - Unstructured Diaries, Survey Diaries And Usability Test Diaries 00:06:16
14. Lean UX Research Techniques
    • Lean UX Research Techniques Overview 00:01:22
    • 5-Second Tests 00:05:51
    • First Click Tests 00:03:12
    • Comprehension Tests 00:02:45
    • Task Cataloging Questionnaire 00:01:41
    • Catalog Test 00:02:21
15. Summary
    • Resources And Wrap Up 00:03:20