Oreilly - How Starbucks Trains Customers to Behave

by Anne Morriss | Publisher: Harvard Business Review | Release Date: May 2012 | ISBN: 32562HBR4281AV

https://www.oreilly.com/library/view/how-starbucks-trains/32562HBR4281AV/

Anne Morriss, managing director of the Concire Leadership Institute, explains how the coffee giant increased efficiency and satisfaction by treating customers like employees.

1. How Starbucks Trains Customers to Behave 00:03:33

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