by Integrity Training | Publisher: Stone River eLearning | Release Date: April 2019 | ISBN: 300000006A0197

The Communication Essentials course is equally helpful for managers and professionals at all levels as it develops the sound communication skills in them required for effective working relationships. This training course provides the communication skills required to handle day-to-day situations in any organization with a flexible, genuine, and self-confident approach, and helps the candidates to build collaborative relationships based on professionalism, trust and mutual respect.

1. Lesson 00 - Course Introduction
   • Course Introduction 00:01:24
   • Instructor Introduction 00:00:44
2. Lesson 01 - Business Communication
   • Business Communication 00:00:12
   • Topic A - Identifying Basic Communication Techniques 00:00:05
   • How Communication Works 00:01:13
   • Listening Skills 00:02:34
   • Perception 00:01:41
   • ABC's of Effective Communication 00:01:20
   • Two Types of Communication 00:01:02
   • Communication Methods 00:00:40
   • Topic B - Formal and Informal Communication 00:00:05
   • Formal Communication 00:00:20
   • Formal Communication (cont.) 00:00:49
   • Informal Communication 00:00:12
   • Informal Communication (cont.) 00:00:16
   • Lesson 01 Review 00:00:13
3. Lesson 02 - Verbal and Non-verbal Communication
   • Verbal and Non-verbal Communication 00:00:18
   • Topic A - Describing Verbal and Non-verbal Communication 00:00:05
   • Verbal Communication 00:00:52
   • Non-verbal Communication 00:00:47
   • Non-Communication 00:02:08
   • Topic B - Understanding Body Language 00:00:04
   • Body Language 00:02:10
   • Stationary Features 00:00:37
   • Body Posture Interpretations 00:01:42
   • Active Features 00:00:41
   • Topic C - Making Effective Presentations 00:00:04
   • Presentation Basics 00:00:59
   • Four P's of Effective Presentations 00:01:41
   • Types of Presentations 00:00:15
   • Informational Presentations 00:00:50
   • Demonstration Presentations 00:01:44
   • Sales Presentations 00:01:13
   • Presentation Verbal Etiquette 00:01:34
   • Presentation Non-verbal Etiquette 00:01:51
   • Topic D - Fundamentals of Productive Meetings 00:00:05
   • What Makes a Meeting Ineffective? 00:03:08
   • Guidelines for Managing Meetings 00:01:34
   • Levels of a Meeting 00:00:52
   • Guidelines for Participating in Meetings 00:01:36
   • Closing a Meeting 00:00:44
   • Lesson 02 Review 00:00:21
4. Lesson 03 - Written Communication
   • Written Communication 00:00:22
   • Three Components of Written Communication 00:01:10
   • Key Writing Elements 00:00:58
   • Written Communication Development 00:01:27
   • Constructing Subject Matter 00:01:40
   • Gender in Business Writing 00:00:30
   • Common Errors that Require Proofreading 00:03:54
   • Gender -neutral or Gender -equal Phrases 00:00:26
   • Proofreading Techniques 00:01:27
   • Writing Your Document 00:00:43
   • Lesson 03 Review 00:00:29
5. Lesson 04 - Electronic Communication
   • Electronic Communication 00:00:15
   • Telephone Etiquette 00:01:35
   • Cell Phone Etiquette 00:02:26
   • Using Conference Calls 00:02:07
   • Voice Mail Etiquette 00:01:12
   • Email Etiquette 00:01:26
   • Email Components 00:02:47
   • Instant Messaging (IM) 00:00:56
   • Inappropriate Use of Email 00:02:07
   • Internet Etiquette 00:01:50
   • Social Media Etiquette 00:01:57
   • Lesson 04 Review 00:00:24
6. Lesson 05 - Communicating with Graphics
   • Communicating with Graphics 00:00:13
   • Topic A - Creating Graphics for Business Communication 00:00:06
   • Basics of Graphic Communication 00:00:16
   • Know Your Audience 00:00:36
   • Keep it Clear 00:00:53
   • Keep it Simple 00:00:28
   • Keep it Readable 00:00:52
   • Clear, Simple. Readable Bar Charts 00:00:22
   • Topic B - Communicating Static Information 00:00:08
   • Static Information 00:00:51
   • Presenting Static Information 00:00:45
   • Gathering Information 00:00:38
   • Analyzing Information 00:00:49
   • Topic C - Communicating Dynamic Information 00:00:05
   • Dynamic Information 00:00:26
   • Flowcharts 00:01:09
   • Fishbone Diagram 00:01:02
   • Lesson 05 Review 00:00:34
7. Lesson 06: Effectively Working for Your Boss
   • Effectively Working for Your Boss 00:00:18
   • Topic A - Representing Your Boss 00:00:13
   • Anticipating Your Boss's Needs 00:01:40
   • Making Your Boss Look Good 00:01:50
   • Keeping Your Boss Informed 00:01:38
   • Topic B - Communicating Your Boss's Decisions 00:00:12
   • Explain the Decision 00:01:23
   • Handling Feedback 00:01:16
   • Topic C - Supporting Your Boss and Colleagues 00:00:12
   • Characteristics of Effective Teams 00:01:43
   • Strategies for Being Supportive 00:02:24
   • Topic D - Building a Partnership with Your Boss 00:00:11
   • Benefits of Partnering with Your Boss 00:02:01
   • How to Build a Partnership with Your Boss 00:03:02
   • Confronting Your Boss 00:01:51
   • Handling Confrontations with Your Boss 00:02:30
   • Handling Confrontations with Your Boss (cont.) 00:01:06
   • Lesson 06 Review 00:00:53
   • Course Closure 00:01:01