The CompTIA A+ (220-1002): Cert Prep series is a comprehensive eight-part series designed to help IT professionals prepare for the CompTIA A+ Core 2 (220-1002) exam, which focuses on operating systems, security, software troubleshooting, and operational procedures. If you're looking to pass the exam for the first time or refresh your skills, this is the series for you. In this course—the first installment in the series—CompTIA expert Mike Meyers covers fundamental operating system types, as well as microprocessing and RAM. Plus, he goes over the communication skills that IT pros need to have to help their users, as well as a specific process that can help you troubleshoot any problem on a system.