Lynda - Cert Prep: ITIL® 4 Foundation

Note: This course will be permanently removed on January 1, 2020. If you’re interested in taking this course, please aim to complete the course before then.

https://www.lynda.com/IT-tutorials/Cert-Prep-ITIL-4-Foundation/2805569-2.html

Table of Contents

Introduction

1. Service Management

2. Four Dimensions of Service Management

3. Service Value System

4. Guiding Principles

5. Service Value Chain

6. Continual Improvement

7. General Management Practices

8. Service Management Practices

9. Technical Management Practices

Conclusion

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