by Integrity Training | Publisher: Stone River eLearning | Release Date: June 2019 | ISBN: 300000006A0180

The ITIL® Release, Control and Validation (RCV) course builds on the principles covered as part of the ITIL® Foundation course and is focused on the release, control and validation processes in a service lifecycle. The main objective of this training course is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Release, Control and Validation (RCV) course imparts the students with practical knowledge of the ITIL® service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The course mainly focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical and hands-on environment. The course requires that the students possess a valid ITIL® Foundation Certification or have taken the ITIL® Foundation course. Additionally, two to four years of relevant work experience is also recommended. All ITIL® courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

1. Introduction
   • Course Introduction 00:01:13
   • Instructor Introduction 00:01:35
2. Course Introduction
   • Introduction 00:00:32
   • Lesson: Course Organization 00:00:22
   • Welcome to the Course! 00:00:34
   • Mentoring Community Introductions 00:00:46
   • Why Are You Here? 00:00:48
   • Using Bloom's Taxonomy 00:01:10
   • What Do You Expect? 00:00:37
   • Housekeeping Online 00:01:04
   • Lesson: Course Conventions & Agenda 00:00:08
   • Conventions Used 00:00:54
   • Quizzes & Exercises 00:00:44
   • ITIL Qualification Scheme 00:00:48
   • ITIL Intermediate Exams 00:01:08
   • Getting Started with an Online Class 00:02:26
   • Section Review 00:00:24
3. Release, Control & Validation
   • Introduction 00:00:19
   • Lesson: Introduction to Release, Control & Validation 00:00:24
   • The Service Lifecycle & RCV 00:00:42
   • Managing Across the Lifecycle 00:00:49
   • Service Assets & Capability 00:01:14
   • RCV & Service Transition 00:02:04
   • RCV & Service Operation 00:00:50
   • RCV & The ST Model 00:05:09
   • Purpose, Goals & Objectives 00:00:53
   • Scope 00:01:02
   • Value to the Business 00:01:48
   • Lesson: Release, Control & Validation Principles 00:00:24
   • Setting the Stage 00:02:45
   • Principles 00:03:43
   • Governance 00:01:42
   • Management 00:01:14
   • Quality of Practice (QoP) 00:01:20
   • Service Transition Interface 00:01:38
   • Challenges 00:01:59
   • Critical Success Factors 00:02:19
   • Risks 00:01:58
   • RCV Processes 00:00:49
   • Lesson: Release, Control & Validation Summary 00:00:10
   • Release, Control & Validation Summary 00:00:52
   • Checkpoint 00:00:10
   • Section Review 00:01:12
4. RCV Processes
   • Introduction 00:01:26
   • Lesson: Change Management 00:00:42
   • Introduction to Change Management 00:00:59
   • Purpose, Goals & Objectives of Change Management 00:01:36
   • Scope of Change Management 00:02:31
   • Value of Change Management 00:02:58
   • Concepts of Change Management 00:03:08
   • Activities of Change Management 00:00:38
   • The Change Advisory Board (CAB) 00:02:17
   • Change Types 00:02:15
   • Change Model 00:01:48
   • Change Proposal 00:02:04
   • Change Flow 00:03:00
   • Create & Review Request for Change 00:00:06
   • Assess & Evaluate Request for Change 00:01:54
   • Authorize Change 00:00:54
   • Change Authorization Model 00:01:37
   • Coordinate Change 00:01:34
   • Review & Close Change 00:01:14
   • Standard Change 00:01:53
   • Triggers, Inputs & Outputs 00:01:43
   • Relationships 00:00:55
   • Information 00:00:57
   • Critical Success Factors 00:01:59
   • Challenges & Risks 00:03:12
   • Change Management Summary 00:02:03
   • Lesson: Service Asset & Configuration Management 00:00:54
   • Introduction 00:01:15
   • Purpose, Goals & Objectives 00:02:18
   • Scope 00:00:53
   • Value to the Business 00:01:20
   • Concepts 00:02:06
   • SACM Management Policies 00:02:15
   • Configuration Management System 00:03:45
   • Definitive Media Library 00:01:58
   • Activities 00:00:28
   • Configuration Activity Model 00:03:02
   • Management & Planning 00:04:12
   • Logical Configuration Model 00:02:35
   • Configuration Identification 00:02:02
   • Configuration Control 00:02:18
   • Status Accounting & Reporting 00:01:33
   • Verification & Audit 00:01:40
   • Triggers, Inputs & Outputs 00:01:12
   • Relationships 00:00:54
   • Information 00:00:43
   • Critical Success Factors 00:01:29
   • Challenges & Risks 00:02:42
   • Summary 00:01:33
   • Lesson: Release & Deployment Management 00:00:53
   • Introduction 00:01:10
   • Purpose, Goals & Objectives 00:01:29
   • Scope 00:00:33
   • Value to the Business 00:01:05
   • Concepts 00:01:46
   • Release Package 00:01:49
   • Activities 00:00:54
   • Planning 00:01:20
   • Prepare Build, Test & Deployment 00:00:39
   • Build & Test 00:01:55
   • Test & Pilot Service 00:01:08
   • Service Testing 00:02:03
   • Deployment Activities 00:02:18
   • Plan & Prepare for Deployment 00:01:21
   • Transfer, Deploy & Retire 00:01:16
   • Verify Deployment 00:01:05
   • Early Life Support 00:01:39
   • Review & Close Deployment 00:01:11
   • Review & Close Service Transition 00:00:57
   • Triggers, Inputs & Outputs 00:02:44
   • Relationships 00:01:23
   • Information 00:01:21
   • Critical Success Factors 00:02:24
   • Challenges & Risks 00:03:29
   • Summary 00:00:50
   • Lesson: Service Validation & Testing 00:00:30
   • Introduction 00:00:52
   • Purpose, Goals & Objectives 00:01:09
   • Scope 00:00:58
   • Value to the Business 00:00:35
   • Concepts 00:03:00
   • Service Validation & Testing Policies 00:00:30
   • Service Quality Policy 00:00:51
   • Risk Policy 00:01:14
   • Service Transition Policy 00:01:19
   • Release Policy 00:00:36
   • Change Management Policy 00:01:02
   • Validation & Testing Process 00:02:26
   • Test Perspectives 00:01:45
   • Activities 00:00:25
   • Validation & Test Management 00:01:20
   • Test Levels & Test Models 00:01:37
   • Service Test Models 00:00:47
   • Plan & Design Test 00:01:11
   • Verify Test Plan & Acceptance 00:00:35
   • Prepare Test Environment 00:00:40
   • Perform Test 00:01:13
   • Evaluate Exit Criteria & Report 00:01:01
   • Clean Up & Close 00:00:45
   • Triggers, Input & Output 00:00:49
   • Relationships 00:02:02
   • Information 00:01:22
   • Critical Success Factors 00:03:13
   • Challenges & Risks 00:02:32
   • Summary 00:01:03
   • Lesson: Request Fulfillment 00:00:37
   • Introduction 00:00:54
   • Purpose, Goals & Objectives 00:01:00
   • Scope 00:01:15
   • Value to the Business 00:01:39
   • Concepts 00:01:52
   • Activities of Request Fulfillment 00:01:36
   • Menu Selection 00:01:27
   • Financial Approval 00:01:09
   • Other Approval 00:00:54
   • Fulfillment 00:00:51
   • Closure 00:00:39
   • Triggers, Inputs & Outputs 00:01:12
   • Process Relationships 00:02:00
   • Information 00:01:06
   • Critical Success Factors 00:01:53
   • Challenges & Risks 00:01:52
   • Summary 00:00:54
   • Lesson: Change Evaluation 00:00:42
   • Introduction 00:01:08
   • Purpose, Goals & Objectives 00:01:04
   • Scope 00:00:37
   • Value to the Business 00:00:51
   • Concepts 00:01:55
   • Evaluation Point Scope 00:02:55
   • Activities 00:00:41
   • Service Evaluation Terms 00:02:47
   • Change Evaluation Process 00:02:24
   • Evaluation Plan 00:00:41
   • Understand Intended Effects of Change 00:01:32
   • Understand Unintended Effects of Change 00:01:31
   • Critical Success Factors 00:02:12
   • Evaluate Predicted Performance 00:00:47
   • Evaluate Actual Performance 00:00:56
   • Manage Risk 00:01:18
   • Evaluation Report 00:02:07
   • Triggers, Inputs & Outputs 00:00:38
   • Relationships 00:00:47
   • Information 00:00:53
   • Critical Success Factors 2 00:01:29
   • Challenges & Risks 00:04:52
   • Summary 00:01:04
   • Lesson: Knowledge Management 00:00:56
   • Introduction 00:00:58
   • Purpose, Goals & Objectives 00:01:21
   • Scope 00:01:20
   • Value to the Business 00:01:05
   • Concepts 00:01:50
   • DIKW Structure 00:02:48
   • SKMS Relationships 00:01:41
   • Activities 00:00:22
   • Knowledge Management Strategy 00:02:22
   • Knowledge Transfer 00:01:17
   • Data & Information Transfer 00:02:04
   • Service Knowledge Management System (SKMS) 00:01:53
   • Utilization of SKMS 00:01:51
   • Triggers, Inputs & Outputs 00:00:30
   • Relationships 00:00:49
   • Information 00:00:37
   • Critical Success Factors 00:01:36
   • Challenges & Risks 00:02:45
   • Summary 00:01:23
   • Lesson: RCV Processes Summary 00:00:09
   • RCV Process Summary 00:01:48
   • Checkpoint 00:00:14
   • Section Review 00:02:10
5. Organizing & Technology
   • Introduction 00:00:11
   • Lesson: Organizing RCV 00:00:35
   • Introduction 00:00:39
   • Organizational Context 00:01:29
   • Service Transition Roles 00:00:45
   • Service Owner 00:00:56
   • Process Owner 00:01:18
   • Process Manager 00:00:52
   • Process Practitioner 00:00:57
   • Service Transition Manager 00:00:58
   • Planning & Support 00:02:06
   • Change Management Roles 00:01:16
   • Change Authority & CAB Roles 00:01:32
   • SACM Roles 00:02:09
   • Release & Deployment Roles 00:01:03
   • Release Packaging & Build 00:00:51
   • Deployment 00:01:23
   • Early Life Support 00:01:03
   • Build & Test Environment Management 00:01:02
   • Service Validation & Testing Roles 00:01:22
   • Change Evaluation Roles 00:00:45
   • Knowledge Management Roles 00:01:08
   • Relationships 00:01:30
   • Lesson: Release Control & Validation Technology 00:00:25
   • Technology Considerations 00:01:19
   • Service Management Tools 00:00:38
   • Tools 00:00:27
   • Knowledge Management Tools 00:02:18
   • Collaboration 00:00:36
   • Communities 00:00:58
   • Workflow Management 00:01:28
   • Configuration Management System 00:01:25
   • Improving Services & Processes 00:01:47
   • Lesson: Implementing RCV 00:00:18
   • Implementation Considerations 00:01:18
   • Implementation Steps 00:00:31
   • Establish High-Level Objectives 00:01:06
   • Assess Current Capabilities 00:00:58
   • Determine Measureable Targets 00:00:53
   • Implement Process Improvement 00:01:23
   • Implement Measurement Framework 00:00:58
   • Review & Improve 00:00:55
   • Key Implementation Activities 00:01:44
   • Process Integration 00:02:01
   • Cloud Environment & RCV 00:01:51
   • Managing Change 00:00:43
   • Project Management 00:01:13
   • Assessing & Managing Risk 00:01:15
   • Involvement in Design & Transition 00:01:59
   • Planning & Implementing Technology 00:01:17
   • Challenges, Risks & CSFs 00:01:35
   • Challenges 00:02:33
   • Risks 00:02:05
   • CSFs 00:02:13
   • Lesson: Organization & Technology Summary 00:00:23
   • Organization & Technology Summary 00:01:29
   • Checkpoint 00:00:10
   • Section Review 00:01:51
   • Course Closure 00:02:21



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