by Jason Dion | Publisher: Packt Publishing | Release Date: June 2018 | ISBN: 9781789536119

A time-compressed resource to passing ITIL® v3 Foundation exam on the 1st attempt, includes 2 realistic practice exams!About This VideoKey elements, concepts, and terminology used in ITIL® with exam tips and tricksFast-paced course that gives an overview of ITIL® Service Management, ITIL® Service Lifecycle, Processes, Functions, Roles, Organisational Structure, Service Desk, Technical Management, Application Management, IT Operations Management, RACI ModelThe course dives briefly into each ITIL® Service Lifecycle phase which are: Service Strategy, Service Design, Service Transition, Service Operations and finally it summarizes on the Continual Service Improvement PhaseIn DetailThis course is designed to get you ready to take and pass the ITIL® v3 Foundation exam in the next 7 days. We cover everything you need to pass the exam by compressing the content into 3 hours of video. The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations and is used in government, commercial, and non-profit organizations, alike. The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining this certification you get acquainted with the key elements, concepts, and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices. This course is a "cram" course and will cover just the essentials needed for you to study and pass the exam in the shortest amount of time. If you have no previous experience in ITIL® or IT Service Management, it is recommended that you take our "ITIL® v3 Foundation: Your Complete ITIL® Exam Prep Course" instead, which moves at a much slower pace and covers each topic in-depth. This course is the summarized, quick study version of that course.ITIL is a registered trademark of AXELOS in the United Kingdom and/or other countries. Dion Training Solutions, LLC is an Accredited Training Organization of PeopleCert on behalf of Axelos.Downloading the example code for this course: You can download the example code files for this course on GitHub at the following link: https://github.com/PacktPublishing/ITIL-v3-Foundation-Cram-to-Pass-the-ITIL-Exam-in-7-Days-. If you require support please email: [email protected]

1. Chapter 1 : Introduction and Exam Information (Getting Started)
   • Introduction 00:01:47
   • Exam Basics 00:02:06
   • Where Can I Take the ITIL Foundations Exam? 00:01:03
   • Exam Tips and Tricks 00:04:46
2. Chapter 2 : IT Service Management and ITIL v3 (DAY 1)
   • ITSM and the ITIL Framework 00:02:57
   • The Service Lifecycle 00:01:48
   • Processes 00:03:37
   • Functions 00:01:52
   • Roles 00:04:31
   • Organizational Structure in ITIL 00:02:42
   • Service Desk 00:04:46
   • Technical Management 00:01:14
   • Application Management 00:02:18
   • IT Operations Management 00:02:30
   • RACI Model 00:03:12
3. Chapter 3 : Service Strategy Phase (DAY 2)
   • Service Strategy Phase 00:04:29
   • Business Case Analysis 00:02:54
   • Value: Utility and Warranty 00:04:28
   • Service Assets 00:02:32
   • Service Portfolio Management 00:04:02
   • Strategy Management Process 00:03:37
   • Demand Management Process 00:03:04
   • Financial Management Process 00:02:32
4. Chapter 4 : Service Design Phase (DAY 3)
   • Service Design Phase 00:02:51
   • Business Value 00:01:35
   • Quality in Service Design 00:01:49
   • 4 P's of Service Design 00:01:49
   • 5 Aspects of Service Design 00:01:03
   • Service Catalog Management Process 00:05:00
   • Service Catalog Types 00:02:53
   • Service Level Management Process 00:06:33
   • Availability Management Process 00:03:03
   • Capacity Management Process 00:05:16
   • IT Service Continuity Management 00:04:12
   • Information Security Management 00:04:17
   • Supplier Management Process 00:02:43
5. Chapter 5 : Service Transition Phase (DAY 4)
   • Service Transition Phase 00:02:19
   • Service V-Model 00:01:14
   • Change Management 00:02:46
   • Types of Changes 00:01:49
   • Authority for Changes 00:02:15
   • Release and Deployment Management 00:01:41
   • Service Asset and Configuration 00:03:39
   • Service Validation & Testing 00:00:56
   • Transition Planning & Support 00:00:50
   • Evaluation Process 00:00:35
   • Knowledge Management 00:02:06
6. Chapter 6 : Service Operations Phase (DAY 5)
   • Service Operations Phase 00:02:58
   • Principles of Service Operations 00:02:48
   • Incident Management Process 00:04:03
   • Incident Management Activities 00:05:41
   • Problem Management Process 00:02:25
   • Event Management Process 00:02:50
   • Service Request Fulfillment Process 00:03:16
   • Access Management Process 00:01:11
   • Service Operations Integration 00:02:16
7. Chapter 7 : Continual Service Improvement Phase (DAY 6)
   • Continual Service Improvement Phase 00:03:32
   • Measurements and Metrics 00:05:43
   • Seven-Step Improvement Cycle 00:01:21
   • Deming Cycle 00:01:12
   • CSI Model 00:01:50
   • The Role of Automation 00:03:43
8. Chapter 8 : Conclusion (DAY 7)
   • Conclusion 00:01:35