Table of Contents

1. Understanding the PgMP Domains of Practice
   • Understanding the PgMP Domains of Practice 00:04:37
2. Assessing the Needs Your Program Will Fill
   • Assessing Your Organizational Needs 00:01:39
3. Creating a Compelling Business Case
   • Creating the Program Business Case 00:08:49
4. Defining Your Program Plan
   • Understanding the Purpose of the Program Plan 00:02:18
   • Stating the Program Objectives 00:02:25
5. Creating Your Program Roadmap
   • Understanding the Goals of Program Roadmap 00:01:30
   • Building Your Program Roadmap 00:03:02
   • Defining Your Program’s Milestones 00:03:38
   • Getting the Most from Your Program Roadmap 00:06:14
6. Identifying the Benefits Your Program Will Yield
   • Differentiating Between Tangible and Intangible Benefits 00:05:58
   • Building Your Benefits Register 00:07:21
7. Creating Your Program Charter
   • Stating Your Objectives 00:03:16
   • Defining Your Benefits and Scope 00:03:54
   • Describing the Execution of Your Program 00:03:00
   • Planning for Stakeholder Management and Program Governance 00:03:39
8. Program Execution
   • Assembling the Program Team 00:02:40
   • Reviewing the Program Charter 00:04:51
   • Reviewing the Program Roadmap 00:02:00
   • Creating Accountability Across Your Team 00:07:57
   • Defining the Success Criteria for Each Project 00:04:15
9. Creating the Work Breakdown Structure
   • Understanding the Work Breakdown Structure 00:02:02
   • Better Defining the Scope of the Customer Apps 00:04:55
   • Illuminating the Scope of the Claims Processing Portal 00:05:34
   • Creating a Detailed Program Scope Statement for the Vendor Portal 00:04:22
   • Creating a WBS from the Detailed Scope Statement 00:02:18
10. Creating Your Program Schedule
    • Creating Your Project Schedules 00:09:25
    • Creating a Combined Program Schedule 00:07:11
    • Keeping Your Program Schedule Under Control 00:03:10
11. Sharing Knowledge Across Your Team
    • Understanding the Knowledge Your Program Will Create 00:02:55
    • Creating an Escalation Path 00:05:44
    • Defining Your Escalation Process 00:04:17
12. Stakeholder Management
    • Understanding the Value of Stakeholder Engagement 00:02:12
    • Balancing the Needs of Your Stakeholders 00:02:44
    • Creating Your Stakeholder Map 00:03:57
    • Adding Your External Stakeholders to the Stakeholder Map 00:03:54
    • Defining a Strategy for Engaging Your Stakeholders 00:02:53
13. Engaging Your Stakeholders Successfully
    • Creating a Foundation for Stakeholder Engagement 00:01:28
    • Creating a Stakeholder Engagement Plan 00:05:36
    • Engaging Your Low-interest, Low-influence Stakeholders 00:03:14
    • Engaging with Your Other Stakeholders 00:04:23
    • Getting the Most out of Your Stakeholder Engagement Plan 00:03:54
14. Communicating Effectively with Your Stakeholders
    • Understanding the Need for a Stakeholder Communication Plan 00:05:11
    • Creating Your Stakeholder Communication Plan 00:03:29
    • Communicating with Your Low-interest, High-influence Stakeholders 00:02:20
    • Communicating with Your Low-influence Stakeholders 00:02:48
15. Listening to the Your Stakeholders' Concerns
    • Listening with Respect 00:02:03
    • Building the Support of Your Stakeholders 00:02:09
    • Addressing Your Stakeholders’ Concerns 00:03:19
    • Tracking the Concerns Raised by Your Stakeholders 00:03:54
    • Understanding the Patterns of Your Stakeholders’ Concerns 00:04:56
16. Nurturing Your Relationship with Your Stakeholders
    • Investing in Your Stakeholder Relationships 00:02:13
    • Involving Your Stakeholders in the Process 00:03:18
    • Handling Dissent Amongst Your Stakeholders 00:04:04
17. Establishing a System of Governance
    • Understanding the Benefits of Program Governance 00:02:31
    • The Value of a Program Governance Board 00:04:38
    • Understanding the Responsibilities of Program Governance 00:02:44
    • Choosing a Program Governance Structure 00:02:05
    • Defining a Decision Support Model 00:04:50
    • Fostering a Productive Culture for Your Program 00:03:26
18. Keeping Your Program on Track
    • Understanding the True Test of Your Program_s Success 00:01:37
    • Identifying Your Program’s KPIs 00:03:52
    • Tracking Your Program’s Quality Throughout Execution 00:03:33
    • Seeing the Entire Picture of Your Program’s Progress 00:06:13
    • Success Is More Than Just Metrics 00:04:07
19. Addressing the Risks to Your Program
    • Learning to Deliver Value in the Face of Risk 00:02:27
    • Understanding the Different Types of Risk 00:06:03
    • Identifying the Risks That May Threaten Your Program 00:02:46
    • Understanding the Severity of Your Risks 00:04:01
    • Creating a Risk Mitigation Plan 00:03:07
    • Establishing a Clear Escalation Policy 00:03:03
    • Keeping Your Program Team Motivated 00:02:05
20. Sharing Your Lessons Learned
    • Recognizing the Value of the Information Your Program Yields 00:01:31
    • Capturing Lessons Learned 00:04:24
    • Disseminating Knowledge Throughout Your Organization 00:03:20
21. Executing Program
    • Planning Your Component Projects Properly 00:02:31
    • Chartering Your Programs Component Projects 00:07:26
    • Establishing Consistency Across Your Projects 00:04:30
    • Helping Your Team Members Grow 00:02:30
22. Working Effectively with Your Program Team
    • Investing in Your Relationships with Your Team 00:04:04
    • Delivering Positive Feedback 00:01:50
    • Delivering Negative Feedback 00:02:20
    • Recognizing the Efforts of Your Team Members 00:03:20
23. Managing the Ongoing Execution of Your Program
    • Managing Your Program After Kickoff 00:01:31
    • Addressing the Risks That Threaten Your Program 00:02:10
    • Addressing Quality at the Point of Creation 00:03:45
    • Keeping Your Program on Schedule 00:07:39
    • Understanding Your Program’s Overall Progress 00:06:12
24. Reviewing Your Program's Performance
    • Measuring the Value Your Program Delivers 00:02:24
    • Gathering the Status of Your Program’s Component Projects 00:04:56
    • Aggregating the Performance of Your Program 00:03:09
    • Presenting Your Program_s Status to Your Program Governance Board 00:03:17
25. Closing Your Program’s Component Projects
    • The Program Manager’s Roles in Closing Component Projects 00:01:22
    • Performing Project Closure Activities 00:04:15
    • Closing Your Individual Component Projects 00:05:42
26. Program Delivery
    • Preparing Your Organization for Program Delivery 00:01:06
    • Preparing Your Program Performance Report 00:06:16
    • Reviewing Your Program with Your Program Governance Board 00:04:43
27. Transitioning the Support of Your Program Deliverables
    • Preparing Your Organization for Program Transition 00:02:50
    • Creating a Transition Plan for Your Program 00:08:11
    • Keeping Your Transition on the Right Track 00:03:50
    • Capturing the Lessons Learned from Your Program Review 00:03:12
28. Helping Your Organization Sustain Your Program Benefits
    • Understanding the Nature of Benefits Sustainment 00:03:22
    • Differentiating Between Transition and Sustainment 00:02:42
    • Managing the Changes Introduced by Your Program 00:05:37
    • Monitoring the Performance of Your Deliverables 00:05:15
    • Responding to Customer Requests After Delivery 00:03:32
    • Retiring Your Existing Applications 00:05:29