by Integrity Training | Publisher: Stone River eLearning | Release Date: March 2019 | ISBN: 300000006A0195

The Professionalism in the Office course is a self-grooming course for corporate employees. The course covers the basic concepts of developing and maintaining professional image at workplace. The course also helps the candidates to enhance their communication and interpersonal skills that ultimately help them to build contacts, relationships and networks. These relationship building and networking is very necessary for consistent career growth of any individual.

1. Lesson 00 - Course Introduction
   • Course Introduction 00:00:43
   • Instructor Introduction 00:00:46
2. Lesson 01 - Positioning Yourself as a Professional
   • Introduction 00:00:12
   • Topic A - Attitude in the Workplace 00:00:20
   • What is Attitude? 00:00:40
   • Administrative Assistant’s Responsibility 00:01:46
   • Professional Behaviors 00:03:35
   • Task Oriented Behaviors 00:02:16
   • Your Attitude and Your Job 00:01:38
   • Topic B - Professionalism 00:00:09
   • What is a Professional? Part1 00:00:15
   • What is a Professional? Part2 00:00:49
   • How to Project Professionalism in the Workplace 00:01:36
   • Topic C - Making Changes through Personal Accountability 00:00:28
   • What is Accountability? 00:00:15
   • Developing an “Entrepreneur” Attitude 00:02:05
   • Practicing Personal Accountability 00:01:13
   • Create a Plan for Making Changes 00:00:28
   • Taking Action 00:01:40
   • Lesson 01 Review 00:00:44
3. Lesson 02 - Enhancing Your Professional Image
   • Introduction 00:00:14
   • Topic A - Your Image as a Whole 00:00:13
   • Assessing Your Image 00:00:42
   • The Benefits of a Professional Image 00:00:28
   • Authenticity 00:01:44
   • Updating Your Office Skills 00:02:09
   • Topic B - Becoming More Marketable 00:00:14
   • Personal Appearance 00:00:45
   • How to Sabotage Your Image 00:01:14
   • How to Project a Professional Image 00:00:28
   • A Professional Workspace Presentation 00:00:38
   • Topic C - Communicating and Image 00:00:15
   • Communicating in Person 00:01:15
   • Non-Verbal Communication or Body Language Part1 00:01:05
   • Non-Verbal Communication or Body Language Part2 00:00:35
   • Building Credibility 00:01:54
   • Remaining Politically Correct 00:02:31
   • Lesson 02 Review 00:00:33
4. Lesson 03 - Expanding Your Skills
   • Expanding Your Skills 00:00:19
   • Enhancing Your Role 00:00:43
   • Topic A - Time Management 00:00:28
   • Tips for Meeting with Your Manager 00:01:29
   • Prioritizing Work Overload 00:01:11
   • Prioritizing Your Tasks 00:00:36
   • Time -Management Tips 00:01:36
   • Setting Priorities 00:01:41
   • Group Tasks for Greater Efficiency 00:02:15
   • Identify Your Stressors 00:00:49
   • Turn Your Telephone into a Time -Management Tool 00:01:30
   • Long -Range Planning 00:02:01
   • Topic B - Project Management Techniques 00:00:14
   • Using Project -Management Techniques 00:00:47
   • Planning Steps 00:01:11
   • Staying Organized 00:00:27
   • Topic C - Making Decisions 00:00:11
   • Decision Making in Six Easy Steps 00:01:11
   • 1. Gather Information 00:00:36
   • 2. Identify Options 00:00:31
   • 3. Test Each Option Against the Situation 00:00:27
   • 4. Make a Decision, Inform Others, and Note Who is Responsible 00:00:31
   • 5. Take Action on Your Decision 00:00:09
   • 6. Build Feedback Vehicles to Assess the Effectiveness 00:00:17
   • Rate Your Decision Making Skills 00:01:18
   • Lesson 03 Review 00:00:43
5. Lesson 04 - Communicating for Results
   • Introduction 00:00:22
   • Topic A - Keys to Effective Communication 00:00:39
   • Keys to Effective Communication 00:00:11
   • How Well Do You Listen? Part1 00:01:09
   • How Well Do You Listen? Part2 00:02:02
   • Active Listening 00:01:08
   • Reflecting Feelings 00:00:59
   • Check Interpretation 00:00:52
   • Show Comprehension 00:00:25
   • Paraphrasing 00:00:49
   • Requesting More Information 00:01:06
   • Summarizing and Responding 00:00:19
   • Listening and Responding 00:01:44
   • Writing Clearly 00:03:16
   • Professional Communication Skills 00:01:07
   • Use “You” and “I” Messages 00:02:29
   • Writing in Confidence 00:01:12
   • Writing Emails 00:02:56
   • Common Business Writing Errors 00:01:46
   • Conveying Bad News Tactfully 00:01:13
   • Topic B - Presentations 00:00:20
   • Effective Presentation Skills 00:00:24
   • 1. Give a Few Introductory Remarks 00:00:32
   • 2. Develop a Clear Preview Sentence of Your Main Points 00:00:27
   • 3. Deliver the Body of the Presentation 00:00:29
   • 4. Review the Main Points 00:00:17
   • 5. Conclude the Presentation 00:00:17
   • Using Laptops and LCD Panels Effectively 00:01:24
   • Tips for Using Laptops or LCDs 00:01:31
   • Techniques for Videoconferencing Part1 00:01:27
   • Techniques for Videoconferencing Part2 00:00:41
   • Techniques for Videoconferencing Part3 00:01:36
   • Topic C - Meetings 00:00:18
   • Planning for Meetings 00:02:01
   • Ten Key Statements for Effective Facilitation 00:01:46
   • When Your Manager Travels to a Meeting 00:00:37
   • Before the Trip or Meeting 00:01:03
   • After the Trip or Meeting 00:00:48
   • Lesson 04 Review 00:00:38
6. Lesson 05 - Building Relationships and Networks
   • Introduction 00:00:27
   • Topic A - Work and Your Personality 00:00:15
   • Interpersonal Skills 00:00:46
   • Understanding Your Personality 00:00:18
   • Assertiveness 00:00:37
   • How to Be More Assertive 00:01:22
   • Receptiveness 00:00:46
   • How to Be Receptive 00:00:44
   • Topic B - Networking 00:00:23
   • Building a Network 00:00:36
   • Two Types of Network Approaches 00:00:41
   • Why Do You Need a Network? 00:01:00
   • Making a Good First Impression When Networking 00:02:05
   • How to Build a Network and Keep it Alive 00:02:38
   • Topic C - Roles in the Office 00:00:19
   • Common Sources of Conflict 00:01:32
   • Benefits to Resolving Conflict 00:01:46
   • 6 Easy Steps to Conflict Resolution 00:03:01
   • The Manager’s Role 00:02:36
   • What Makes a Good Manager? 00:02:15
   • Tips for Establishing a Good Rapport with Your Manager 00:02:44
   • Limiting Interruptions Part1 00:00:33
   • Limiting Interruptions Part2 00:01:03
   • Learning to Ask for Help 00:00:57
   • Lesson 05 Review 00:00:54
   • Course Closure 00:00:21



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