Oreilly - Customer Service
by Stone River eLearning | Publisher: Stone River eLearning | Release Date: March 2019 | ISBN: 1000000ESS0121
Table of Contents
- Getting Started
- Who We Are and What We Do
- Who We Are and What We Do Case Study 00:00:29
- Who We Are and What We Do 00:07:01
- Establishing Your Attitude
- Establishing Your Attitude 00:08:44
- Establishing Your Attitude Case Study 00:00:48
- Identifying and Addressing Their Needs
- Identifying and addressing customer needs 00:08:48
- Identifying and addressing customer needs Case Study 00:00:39
- Generating Return Business
- Generating Return Business 00:07:04
- Generating Return Business Case Study 00:00:43
- In-Person Customer Service
- In-Person Customer Service 00:05:54
- In-Person Customer Service Case Study 00:00:39
- Giving Customer Service over the Phone
- Giving Customer Service Over The Phone 00:06:48
- Giving Customer Service Over The Phone case Study 00:00:34
- Providing Electronic Customer Service
- Providing Electronic Customer Service 00:05:44
- Providing Electronic Customer Service Case Study 00:00:31
- Recovering Difficult Customers
- Recovering Difficult Customers 00:06:53
- Recovering Difficult Customers Case Study 00:00:35
- Understanding When to Escalate
- Understanding When to Escalate 00:05:33
- Understanding When to Escalate Case Study 00:00:34
- Ten Things You Can Do To WOW Every Time
- Ten Things You Can Do to WOW Customers 00:02:40
- Ten Things You Can Do to WOW Customers Case Study 00:00:30
- Closing 00:00:21
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