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Oreilly - Customer Service - 1000000ESS0121
Oreilly - Customer Service
by Stone River eLearning | Publisher: Stone River eLearning | Release Date: March 2019 | ISBN: 1000000ESS0121


Table of Contents

  1. Getting Started
    • Getting Started 00:01:11
  2. Who We Are and What We Do
    • Who We Are and What We Do Case Study 00:00:29
    • Who We Are and What We Do 00:07:01
  3. Establishing Your Attitude
    • Establishing Your Attitude 00:08:44
    • Establishing Your Attitude Case Study 00:00:48
  4. Identifying and Addressing Their Needs
    • Identifying and addressing customer needs 00:08:48
    • Identifying and addressing customer needs Case Study 00:00:39
  5. Generating Return Business
    • Generating Return Business 00:07:04
    • Generating Return Business Case Study 00:00:43
  6. In-Person Customer Service
    • In-Person Customer Service 00:05:54
    • In-Person Customer Service Case Study 00:00:39
  7. Giving Customer Service over the Phone
    • Giving Customer Service Over The Phone 00:06:48
    • Giving Customer Service Over The Phone case Study 00:00:34
  8. Providing Electronic Customer Service
    • Providing Electronic Customer Service 00:05:44
    • Providing Electronic Customer Service Case Study 00:00:31
  9. Recovering Difficult Customers
    • Recovering Difficult Customers 00:06:53
    • Recovering Difficult Customers Case Study 00:00:35
  10. Understanding When to Escalate
    • Understanding When to Escalate 00:05:33
    • Understanding When to Escalate Case Study 00:00:34
  11. Ten Things You Can Do To WOW Every Time
    • Ten Things You Can Do to WOW Customers 00:02:40
    • Ten Things You Can Do to WOW Customers Case Study 00:00:30
    • Closing 00:00:21
  12. Oreilly - Customer Service


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