Table of Contents

1. Getting Started
   • Conflict Resolution 00:00:38
   • Getting Started 00:01:23
2. An Introduction to Conflict Resolution
   • An Introduction 00:03:54
   • Introduction Case Study 00:00:37
3. The Thomas-Kilmann Instrument
   • C R Styles with TKI 00:04:18
   • C R Styles with TKI Case Study 00:00:44
4. Creating an Effective Atmosphere
   • Creating an Effective Atmosphere 00:04:09
   • Creating an Effective Atmosphere Case Study 00:00:36
5. Creating Mutual Understanding
   • Creating a Mutual Understanding 00:03:00
   • Creating a Mutual Understanding Case Study 00:00:36
6. Focusing on Individual Needs
   • Focusing on Individual & Shared Needs 00:04:02
7. Focusing on Individual & Shared Needs Case Study 00:00:40
8. Getting to the Root Cause
   • Getting to the Root Cause 00:04:50
   • Getting to the Root Cause Case Study 00:00:43
9. Generating Options
   • Generating Options 00:02:59
   • Generating Options Case Study 00:00:40
10. Building a Solution
    • Building a Solution 00:04:05
    • Building a Solution Case Study 00:00:37
11. The Short Version of the Process
    • The Short Version of the Process 00:03:35
    • The Short Version of the Process Case Study 00:00:36
12. Additional Tools
    • Additional Tools 00:02:54
    • Additional Tools Case Study 00:00:39
    • Closing 00:00:21