by Integrity Training | Publisher: Stone River eLearning | Release Date: April 2019 | ISBN: 300000006A0196

The Business Etiquette and Professionalism course is a self-grooming course for young individuals and professionals who are at the early stages of their professional careers. The course helps the candidates to develop strong business and professional ethics and etiquettes including but not limited to improving personal behavior, developing interview etiquettes, keeping good conduct during meetings and taking care of multicultural etiquettes.

1. Lesson 00 - Course Introduction
   • Course Introduction 00:01:08
   • Instructor Introduction 00:00:53
2. Lesson 01 - Principles of Professional Behavior
   • Principles of Professional Behavior 00:00:38
   • What is Etiquette? 00:00:49
   • What is Professionalism? 00:01:09
   • Costs of Poor Etiquette Part1 00:00:51
   • Costs of Poor Etiquette Part2 00:00:33
   • Always Be Your Best Part1 00:00:40
   • Always Be Your Best Part2 00:02:01
   • Always Be Your Best Part3 00:01:52
   • Always Be Your Best Part4 00:01:12
   • Always Be Your Best Part5 00:01:46
   • Always Be Your Best Part6 00:01:29
   • Always Be Your Best Part7 00:03:08
   • Always Be Your Best Part8 00:02:15
   • Always Be Your Best When Meeting and Greeting 00:00:13
   • Effectively Working for Your Boss 00:01:58
   • Being an Effective Part of the Team 00:01:21
   • Lesson 01 Review 00:00:56
3. Lesson 02 - Interview Etiquette
   • Interview Etiquette 00:00:27
   • Types of Interviews 00:01:39
   • On the Phone 00:02:30
   • Employment Tests 00:02:16
   • Planning for the Interview 00:04:17
   • In the Waiting Room 00:02:27
   • During the Interview 00:05:58
   • After the Interview 00:02:40
   • Job Fair Interviews 00:03:50
   • Lesson 02 Review 00:00:39
4. Lesson 03 - Planning and Attending Business Meetings
   • Introduction 00:00:33
   • Types of Meetings 00:00:37
   • Planning Office Meetings 00:02:53
   • Attending Office Meetings 00:02:08
   • Planning Conference Call Meetings 00:01:39
   • During Conference Call Meetings 00:03:15
   • Planning Video/Teleconference Meetings 00:02:02
   • During Video/Teleconference Meetings 00:03:05
   • Meal Meetings 00:02:51
   • Making Reservations 00:01:20
   • Table Manners and Business Meal Etiquette 00:02:10
   • Utensils Part1 00:00:27
   • Utensils Part2 00:00:44
   • Thank You Notes 00:00:34
   • Lesson 03 Review 00:00:57
5. Lesson 04 - Electronic Etiquette
   • Electronic Etiquette 00:00:24
   • Voicemail 00:01:18
   • Cell phones 00:02:16
   • Email 00:04:22
   • Instant Messaging 00:02:01
   • Text 00:02:45
   • Social Media 00:03:35
   • Lesson 04 Review 00:00:50
6. Lesson 05 - Multicultural Etiquette
   • Introduction 00:00:22
   • Multicultural Etiquette 00:02:18
   • Five Steps to Dealing with Diversity 00:01:24
   • Cultural Norms 00:01:30
   • Awareness of Personal Bias 00:03:30
   • Communication Guidelines 00:02:15
   • Key Guidelines 00:01:22
   • Lesson 05 Review 00:00:45
   • Course Closure 00:01:02