What you'll learn

Understand what emotional intelligence is.

Learn the types of emotional intelligence.

Use emotional intelligence to improve sales.

The ways you can build rapport with your customers.

Recognise how to improve your company's customer service.

Techniques to improve your self-awareness using emotional intelligence.

Requirements

No specific requirements.

Description

Do you want to improve your sales? Do you need help learning how to handle rejections? Would you like to learn how to use emotional intelligence to build better customer relationships? If so, this is the course for you!Emotional intelligence can be a powerful way to better relate to your clients and close more sales. With approximately 70% of employees acknowledging the direct impact of communication skills on workplace success, mastering emotional intelligence becomes a powerful tool for establishing stronger connections with clients and achieving higher sales. Once you understand how to integrate emotional intelligence into your strategic sales planning and execution, you'll quickly see how this useful tool can put you ahead of other brands. This comprehensive course on emotional intelligence in customer service and sales is designed to equip you with essential skills to excel in your professional interactions. Over six short video-based lectures, you will gain a deep understanding of what emotional intelligence truly entails. We will explore the various types of emotional intelligence and delve into practical strategies for harnessing its power to enhance your sales performance. Discover how emotional intelligence can be leveraged as a valuable tool to establish meaningful connections with your customers and learn proven techniques for building rapport that fosters trust, loyalty and long-term relationships. By understanding your customers' emotions and effectively responding to their needs, you will unlock the potential to drive sales growth and customer satisfaction. Moreover, we will explore how emotional intelligence can be instrumental in elevating your company's overall customer service standards. Uncover the secrets to providing exceptional customer experiences by incorporating emotional intelligence principles into your organisation's service culture. In addition to external interactions, this course will also focus on cultivating self-awareness. You will learn powerful techniques to enhance your own emotional intelligence, enabling you to better understand your strengths, weaknesses, and triggers. By sharpening your self-awareness, you can make informed decisions, manage conflicts effectively and build resilience in the face of challenges. By the end of this course, we are confident that you will emerge as a master of emotional intelligence in the realm of customer service and sales. Armed with a comprehensive understanding of emotional intelligence and its different types, you will possess the knowledge and insights necessary to navigate the intricacies of human emotions with finesse. So, are you ready to elevate your skills, build lasting relationships and drive unparalleled success in your professional endeavours? Enrol now to learn more!

Overview

Section 1: Introduction

Lecture 1 Introduction To Emotional Intelligence In Customer Service And Sales

Section 2: Emotional Intelligence In Customer Service And Sales

Lecture 2 Emotional Intelligence, Customer Service And Sales

Lecture 3 Customer Service And Emotional Triggers

Lecture 4 Emotional Intelligence And Rapport Building

Lecture 5 The Benefits Of Emotional Intelligence To Customer Service

Lecture 6 How To Develop Self-Awareness And Emotional Intelligence

Section 3: Conclusion

Lecture 7 Conclusion

Salespeople who want to learn how their attitude and emotions towards selling influence their sales success.,Business owners who want to create an emotionally intelligent sales team.,Entrepreneurs who want to improve their interpersonal skills.,Sales executives who want to learn how their emotional quotient affects their sales ability.,Marketing professionals who want to understand how to use emotions to appeal to customers.,Professionals looking to build relationships with their clients.